Terms of service

Welcome to ERA Solutions! These Terms and Conditions (“Terms”) govern your access to and use of ERA Solutions's official website [erasolutions.org] (“Website”), as well as the products, services, and offers available through our platform (“Products” or “Services”). By accessing, browsing, or purchasing through the Website, you agree to comply with and be bound by these Terms.

Please read these Terms carefully to ensure you fully understand your rights and responsibilities. These Terms are a legally binding agreement between you (“Customer,” “you,” or “your”) and ERA Solutions (“we,” “us,” or “our”), and they govern your use of the Website and all associated Services.


1. APPLICABILITY AND ACCEPTANCE OF TERMS

1.1 Agreement to Terms: By accessing and using the Website or purchasing any Products or Services from ERA Solutions, you confirm that you have read, understood, and agreed to these Terms, as well as any other policies that may be posted on the Website from time to time.

1.2 Updates to Terms: ERA Solutions reserves the right to update or modify these Terms at any time. We will notify you of any significant changes via email or through a prominent notice on the Website. Any changes will be effective immediately upon posting, and by continuing to use the Website or purchase from us, you agree to the updated Terms. If you do not agree to the updated Terms, you must cease using the Website immediately.

1.3 Scope of Terms: These Terms apply to all orders placed, contracts entered into, and interactions with the Website and our Services. They also govern your participation in any promotions, competitions, or events offered by ERA Solutions.


2. ELIGIBILITY REQUIREMENTS

2.1 General Requirements: To use the Website and purchase Products, you must be at least 18 years old and legally capable of entering into binding contracts. If you are under 18, you may only use the Website with the consent and supervision of a parent or legal guardian, who will be responsible for all your actions under these Terms.

2.2 Account Creation: Certain features of the Website may require you to create an account. When creating an account, you agree to provide accurate and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

2.3 Restrictions: You agree not to use the Website for any unlawful purpose or in a manner that could damage, disable, or impair the Website or interfere with the enjoyment of others.


3. PRODUCTS AND SERVICES

3.1 Product Availability: ERA Solutions strives to provide accurate product availability information, but product availability may change due to stock levels, demand, or other factors. ERA Solutions reserves the right to limit the quantity of any product or refuse any order at its discretion.

3.2 Product Information: While ERA Solutions makes every effort to ensure the accuracy of product descriptions, images, pricing, and specifications, errors may occur. If a pricing or description error is discovered after an order is placed, ERA Solutions will contact you and either offer a corrected price or cancel the order, depending on your preference.

3.3 Pricing: All prices are quoted in Egyptian Pounds (EGP) and include applicable taxes. However, delivery charges, handling fees, and other costs may be additional and will be clearly stated before finalizing your order.


4. ORDERING PROCESS

4.1 Placing an Order: When you place an order on the Website, you are making a binding offer to purchase the specified Products. Once we receive your order, we will confirm its receipt via email. This does not constitute acceptance of your offer.

4.2 Order Confirmation: Your order will be accepted once ERA Solutions processes it and confirms the shipping details via an order acceptance email. You have the right to cancel the order before receiving the order confirmation.

4.3 Payment Terms: Payment for Products must be made through one of the available payment methods on the Website, including credit/debit cards, digital wallets, or cash on delivery (COD). If payment is made via card or digital wallet, the payment must be processed before shipping.

4.4 Order Cancellation: You may cancel an order by contacting our customer service within 24 hours after placing the order. If the order has already been processed and shipped, cancellation may not be possible, but you can initiate a return after delivery.


5. DELIVERY AND SHIPPING

5.1 Shipping Areas: ERA Solutions provides delivery services across Egypt, except for certain remote areas. Delivery times may vary based on location and availability of the product.

5.2 Shipping Fees: Delivery charges will be clearly displayed at checkout and are based on the delivery address and product weight. Some promotions may offer free shipping.

5.3 Delivery Timeframe: We strive to deliver your order as quickly as possible, with delivery typically occurring within 3–7 business days. However, delays may occur due to factors beyond our control, such as stock availability or logistical issues.

5.4 Risk of Loss: The risk of loss or damage to the Products passes to you when the Products are delivered to the designated shipping address.


6. CONSUMER RIGHTS AND RETURNS

6.1 Right of Withdrawal: As a consumer, you have the right to cancel your order within 14 days of receiving the Product, provided that the Product is unused, unopened, and in its original packaging.

6.2 Return Process: To initiate a return, you must contact ERA Solutions customer service within the 14-day period. The Product must be returned in the same condition it was delivered. If the return is approved, a full refund will be processed to your original payment method, excluding any shipping fees.

6.3 Exceptions to Withdrawal: The right of withdrawal does not apply to:

  • Products that have been used or opened.

  • Products that are made to order or customized.

  • Perishable goods.

6.4 Defective or Damaged Products: If the product you received is defective or damaged, you are entitled to a full refund, exchange, or repair, as applicable. Please notify us within 30 days of receiving the Product for defective or damaged goods.


7. WARRANTY AND PRODUCT GUARANTEES

7.1 Warranty Coverage: ERA Solutions provides a standard warranty for all Products, which covers defects in material and workmanship under normal use. Warranty details are provided with the product or can be found on the Product page.

7.2 Warranty Exclusions: The warranty does not cover damage caused by misuse, unauthorized repairs, accidents, or normal wear and tear.

7.3 Repair or Replacement: If your product is under warranty and found to be defective, ERA Solutions will either repair or replace the Product at no additional cost. Warranty claims should be directed to ERA Solutions customer service.


8. YOUR RESPONSIBILITIES

8.1 Account Security: You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access or suspicious activity.

8.2 Prohibited Use: You agree not to:

  • Violate any laws or regulations.

  • Infringe on ERA Solutions’s intellectual property rights or those of any third party.

  • Distribute malware, viruses, or harmful content.

9. PRIVACY AND DATA PROTECTION

9.1 Personal Information: ERA Solutions collects personal data as described in our Privacy Policy. By using the Website, you consent to the collection and processing of your personal data.

9.2 Data Sharing: We will not sell your personal information to third parties. We may share your data with trusted partners or as required by law.

9.3 Data Security: ERA Solutions employs industry-standard measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.


10. LIMITATION OF LIABILITY

10.1 Exclusion of Liability: ERA Solutions shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Website, the Products, or Services.

10.2 Maximum Liability: ERA Solutions’s total liability to you, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the Product or Service giving rise to the claim.


11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 Applicable Law: These Terms are governed by Egyptian law, without regard to conflict-of-law principles.

11.2 Dispute Resolution: Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Cairo, Egypt. However, ERA Solutions may, at its discretion, initiate arbitration proceedings if appropriate.


12. FORCE MAJEURE

ERA Solutions will not be held liable for failure or delay in performance due to events beyond our control, including natural disasters, governmental actions, and other unforeseen circumstances.


By using the ERA Solutions Website and Services, you agree to these Terms and Conditions. For any questions, concerns, or feedback, please contact our customer support team at support@erasolutions.org